Contact information
CONTACT INFORMATION
Himalaya Artisan
Last updated: September 28, 2026
We are a small, independent studio and we read every message ourselves.
Whether you have a question about a piece, need help with an order, or want
to know more about where something was made, please get in touch.
HOW TO REACH US
Email: support@himalayaartisan.com
Response time: We reply to all messages within 2 business days
(Monday to Friday, excluding public holidays).
Email is the fastest and most reliable way to reach us. Please include
your order number if your question relates to an existing order — it helps
us answer you on the first reply.
ORDER ENQUIRIES
For questions about an order, a return, or a refund, please email us at
support@himalayaartisan.com with:
- Your order number (it starts with # and appears in your confirmation
email)
- The email address used to place the order
- A short description of the issue
If your item arrived damaged, please attach photographs of the item and
the packaging. That lets us resolve most claims without a back-and-forth.
BUSINESS DETAILS
Business name: [未填:LEGAL ENTITY]
Business address: [未填:BUSINESS ADDRESS]
Email: support@himalayaartisan.com
Our business address is provided for correspondence and legal notices. It
is not a returns address — please do not send returns or parcels there.
Return instructions are set out in our Refund and Returns Policy.
WHOLESALE AND PRESS
Interested in stocking our pieces, or writing about them? Email
support@himalayaartisan.com with the subject line "Wholesale" or "Press" and we will
get back to you with our line sheet or media kit.
BEFORE YOU WRITE
Many common questions are already answered on our policy pages:
- Shipping times, costs and customs duties → Shipping Policy
- Returns, exchanges and refunds → Refund and Returns Policy
- How we handle your data → Privacy Policy
- Terms of purchase → Terms of Service