Shipping policy

SHIPPING POLICY
Himalaya Artisan
Last updated: September 28, 2026

ORDER PROCESSING

All orders are processed within 1-3 business days (Monday to Friday,
excluding public holidays). You will receive a confirmation email with
tracking information as soon as your order ships.

Orders placed on weekends or holidays will begin processing on the next
business day.

Most of our pieces are handmade in small batches. If an item requires
additional preparation time, we will contact you within 3 business days
with an updated timeline, and you may cancel for a full refund if the new
timeline does not work for you.

SHIPPING METHODS AND DELIVERY ESTIMATES

Destination Method Estimated delivery
-----------------------------------------------------------------------
United States Tracked air parcel 7-15 business days
Canada Tracked air parcel 10-20 business days
European Union / UK Tracked air parcel 10-20 business days
Australia / NZ Tracked air parcel 10-20 business days
Rest of world Tracked air parcel 14-30 business days

Delivery estimates are counted from the date your order ships, not from
the date you place it. These are estimates, not guarantees — customs
processing and carrier delays are outside our control.

SHIPPING CHARGES

Shipping is calculated at checkout based on the destination and the weight
of your order.

- Orders over $50: free standard shipping
- Orders under $50: calculated at checkout

Any shipping charges you see at checkout do not include import duties or
taxes (see below).

IMPORTANT — CUSTOMS DUTIES AND IMPORT TAXES

Your order is shipped from outside the United States. Depending on your
country and the value of your order, your shipment may be subject to
import duties, taxes, customs processing fees, or brokerage charges levied
by your local customs authority.

- These charges are NOT included in the item price or shipping cost.
- They are the responsibility of the recipient.
- We have no control over the amount charged, and we cannot predict it
in advance.
- If you refuse a shipment because of customs charges, the refund you
receive will be reduced by the original outbound shipping cost and any
customs or return-shipping charges we incur.

If you have questions about likely charges, please contact your local
customs office before ordering. We are unable to provide duty estimates
for individual orders.

TRACKING

Every order ships with a tracking number, which we send by email once your
parcel is handed to the carrier. Tracking may take 2-5 business days to
show movement while your parcel clears the origin facility.

If your tracking has not updated for more than 14 days, please contact us
at support@himalayaartisan.com and we will open an investigation with the carrier.

INCORRECT ADDRESSES

Please double-check your shipping address at checkout. We are not able to
change the address once an order has shipped.

If a parcel is returned to us as undeliverable because of an incorrect or
incomplete address, we will contact you to arrange reshipment. Reshipping
charges are the recipient's responsibility. If you prefer a refund
instead, we will refund the item price less the original shipping cost.

LOST OR DAMAGED SHIPMENTS

- Damaged in transit: contact us within 48 hours of delivery with
photographs of the item and packaging. We will send a replacement or
issue a full refund.
- Lost in transit: if tracking shows no movement for 30 days, contact
us and we will investigate with the carrier and arrange a replacement
or refund.

Please see our Refund and Returns Policy for full details.

SPLIT SHIPMENTS

If your order contains multiple items, we may ship them separately to get
them to you faster. You will not be charged extra shipping for split
shipments, and you will receive a tracking number for each parcel.

Questions about shipping?

Email: support@himalayaartisan.com
Business name: [未填:LEGAL ENTITY]
We reply within 2 business days.

Your cart is empty

Shipping policy