Refund policy
REFUND AND RETURNS POLICY
Himalaya Artisan
Last updated: September 28, 2026
OVERVIEW
We want you to be happy with your purchase. If you are not completely
satisfied, you may return eligible items within 30 days of delivery for
a refund. Please read this policy carefully before placing your order.
RETURN WINDOW
You have 30 calendar days from the date your order is delivered to
request a return. Requests received after this window cannot be accepted.
HOW TO START A RETURN
1. Email us at support@himalayaartisan.com with your order number.
2. Tell us which item(s) you want to return and the reason.
3. We will reply within 2 business days with return instructions.
Please do not send items back before contacting us — returns that arrive
without prior authorization may not be processed.
RETURN CONDITIONS
To be eligible for a refund, items must be:
- Unused and in the same condition you received them
- In their original packaging
- Accompanied by proof of purchase (order number or receipt)
Because our pieces are handmade, small variations in size, color, weave
and finish are normal and are not considered defects.
RETURN SHIPPING COSTS
- If the item arrived damaged, defective, or we shipped the wrong item:
we will cover the cost of return shipping and send you a replacement
or a full refund, whichever you prefer.
- If you changed your mind or ordered the wrong item: you are
responsible for the cost of return shipping. We recommend using a
trackable service, as we cannot refund items that are lost in transit
back to us.
- Original shipping charges are non-refundable unless the return is due
to our error.
SMALL ITEMS — NO RETURN NEEDED
For items with a value under $30, we may issue a full refund or send a
replacement without requiring you to ship the item back to us. Contact us
first and we will let you know which option applies.
RETURN ADDRESS
[未填:RETURN ADDRESS]
Please note: returns must be sent to the address above. Do not send items
to any other address, including the sender address on the original parcel.
REFUNDS
Once we receive and inspect your return, we will notify you by email. If
approved, your refund will be issued to your original payment method within
5 business days.
Please allow additional time for your bank or credit card company to post
the refund. If more than 15 business days have passed since we approved
your refund and you have not received it, contact us at support@himalayaartisan.com.
NON-RETURNABLE ITEMS
The following cannot be returned or refunded:
- Personalized or custom-made items
- Items marked "Final Sale"
- Pierced earrings and other items worn in the ear, for hygiene reasons
- Gift cards
- Items returned more than 30 days after delivery
- Items that show signs of wear, damage, or alteration after delivery
DAMAGED, DEFECTIVE OR WRONG ITEMS
Please inspect your order as soon as it arrives. If anything is damaged,
defective, or incorrect, contact us at support@himalayaartisan.com within 48 hours of
delivery and include photographs of the item and the packaging. We will
make it right at no cost to you.
ORDERS NOT RECEIVED
If your tracking shows your order as delivered but you cannot find it,
please check with your neighbors and your local post office first, then
contact us within 14 days of the delivery scan. If tracking shows no
movement for 30 days, contact us and we will investigate with the carrier
and arrange a replacement or refund.
CANCELLATIONS
You may cancel your order for a full refund any time before it ships. Once
an order has shipped, it is treated as a return under this policy. Please
contact us at support@himalayaartisan.com as soon as possible if you need to cancel.
EU AND UK CUSTOMERS
If you are located in the European Union or the United Kingdom, you may
have additional statutory rights, including a 14-day right of withdrawal
from the date you receive your order. Nothing in this policy limits those
rights. To exercise them, contact us at support@himalayaartisan.com.
CONTACT US
Questions about returns or refunds?
Email: support@himalayaartisan.com
Business name: [未填:LEGAL ENTITY]
We reply within 2 business days.